fitbit scratch warranty

The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. New. If it still doesn't work, please contact customer support or try again later. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Learn how your comment data is processed. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. Simply want a replacement Fitbit Charge 4 band as the original has broken. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Request a return authorization within 45 days of your shipment date. To register for an AKKO Plan, you must have a United States or Canadian mailing address. Get the best of iMore in your inbox, every day! Ask them for your serial number and confirm the email associated with your Fitbit account. Free shipping for many products! Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. Something went wrong. The return authorization number must be included along with your returned Product. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. All are valid reasons to go send it back to Fitbit for a warranty claim. I have to try JUST ONE MORE UPDATE. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Free delivery for many products! Ranked #1 by GadgetReview.com and Top Rated by Investopedia! Search the help forums. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Totally died! The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. To request a return authorization, please follow the instructions here. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! Try Tom's or Crest. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Stay tuned for future updates. How do I turn off and shut down my Fitbit? Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. If you want to continue enjoying your Fitbit, you have to buy another one. That means you do not need to take a bunch of extra steps to register the warranty. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. Lets fix it! She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. One claim only for any Lost phone per 12 months on eligible plans. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Protecting your device is not an option you should be debating. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. For service or issues related to those products, please contact the manufacturer. Include your email address to get a message when this question is answered. Works on basically any plastic screen but please use at your own risk. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. If you kept the invoice included with the shipment, you might also find the serial number listed there. Heres how it works. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. The Extra Power button on the 7.4 cu. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Fitbit warranty. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. If it doesnt work, Fitbit normally replaces it. There are two barcodes on your Fitbits original packaging box. Before you contact Fitbit for warranty service. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. Uh oh! AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Proceed to remove item from shopping basket? Their returns system is frustrating in the extreme. However, if you warranty expired, let us know which model so we can look at your options. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Why not try out one of our plans risk-free for 30 days? Sorry to hear that your Versa 2s screen took in moisture. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. The membership will be linked to your Fitbit account. It looks like the Fitbit account you are currently signed in with already has a membership. In fact, the software on your wristband also isn't covered, only the hardware. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Uh oh! Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Please advise how to file a claim. See the Fitbit. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. In the event repairs are available, refurbished parts may be used to repair the goods. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. It just straight-up stopped working. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. Returns shipping; 30 days: Money Back, Replacement: Thanks for being a member! AKKO insurance is cheaper compared to competitors and more friendly. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Only a tiny amount of water and toothpaste. My watch face popped off and took in moisture. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Many double the manufacturers warranty by default. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Did your warranty already run out? Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. You also need to confirm you have not breached any warranty conditions. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. It does not offer extended warranties on its products. Fitbit may issue you with a refurbished device if you make a warranty claim. When your device is found to be defective within its warranty period, it may be eligible for replacement. You can remove them yourself. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. Choose the Warranty on a Purchased Item option. Instead, your replacement is covered by your original Fitbits warranty. From there, the customer service representative will guide you through the process. It depends on what Fitbit model you use. Under the non-UPC code, you find your devices serial number. UU. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Stay tuned for future updates. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics The returnauthorisation number must be included along with your returned product. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. To create this article, volunteer authors worked to edit and improve it over time. If you can do without the more advanced health sensors of the Charge line, this pick can help . If you received yours as a gift, the warranty belongs to the buyer, not you. It could fail at any time. You should have proof of purchase. How long does a Fitbit last? It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. wikiHow is where trusted research and expert knowledge come together. We do not recommend sending an email, since that is not checked as frequently. The one or two years is only for new devices. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). See the seller's listing for full details . wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Include 2 pcs tempered glass screen protectors Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. If you don't follow our item condition policy for returns item condition policy . If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. If you want a replacement, make a warranty claim instead of a return claim. You must return the Product to Fitbit to receive a refund. Get the low-down on all things Fitbit legal. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. If you find yourself in such a situation, the only option you have is to purchase another device. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. Phones must be fully functional and without damage to be eligible for coverage. See our Terms of Sale. Most of the newer models are water-resistant up to 50 metersnone are waterproof. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Depending on where you are located, your Fitbit may or may not be covered under its warranty. I really miss it. We use cookies to make wikiHow great. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Proceed to remove item from shopping cart. Deductible. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Steps 1 Take off your FitBit. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. Thank you for signing up to iMore. Once you have your paperwork available, contact Fitbit Support. You can remove them yourself. Would be lost in life without unlimited data. There was a problem. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Good luck and keep us posted. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. Any age. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. Thats usually a problem with the Bluetooth connection. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. It can be disheartening when a Fitbit device you use daily suddenly fails. Which Fitbit model is this happening to? Could you please give me a contact customer service for Ireland? For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. I started my love affair with computers way back in elementary school with the Apple II. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Review this article to learn how to locate your Fitbits serial number. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. Email Quote. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Your answer would be very much appreaciated. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! If you smash the screen or the battery . Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Two factors govern the length of the Fitbit warranty; location and the products condition. ). Or cosmetic damage like scratches and dents. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Type in Fitbit and answer a few questions. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/v4-460px-Remove-Scratches-on-a-FitBit-Step-1.jpg","bigUrl":"\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/aid6725396-v4-728px-Remove-Scratches-on-a-FitBit-Step-1.jpg","smallWidth":460,"smallHeight":334,"bigWidth":728,"bigHeight":529,"licensing":"