He explained everything and connected my grandkids PlayStation. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. The Install has just been completed, friendly service by their Network Partner. So I rang them and they had me reconnect within minutes. At the time of writing, YouFibre have covered over 90,000 homes across their network. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Hi Jane!Thank you for your great review of Dustin! Home > Broadband > Guide > YouFibre broadband review. We donate at least 5% of our profits to charity, and we have a climate positive workforce. over the internet. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. 17.7 Porting Delays. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! 14.2 Costs if you dont make the Router Equipment available for collection. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. {{ year }} Choose Ltd. All rights reserved. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. If you need us again in the future please don't hesitate to give us a shout. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). 19.7 All of the Terms are included. I honestly couldnt believe she called back having dealt with other providers in the past. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Netomnia are laying it all around the area. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. Currently running at 811Mbps which is fast but not what I'm paying for. Firstly with the service less than a week from order to installation. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Both fitters were polite and knew what they were talking about. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. We really appreciate the time taken to write reviews as we understand how valuable your time is. Categories Blog Log in For businesses. YouFibre continue to deliver the goods. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. He came out to my home and helped me get everything set up and get started. Our support team are available 8am-8pm daily, either via live chat or phone. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 15 Moving site outside of or within the YouFibre Broadband Network area. He fixed + ensured everything was completely tuned in + upto date. Hi Jane!Thank you for your great review of Dustin! I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Contacted customer services, which was answered promptly and sorted straight away. It will at all times belong to us. YouFibre provide the eero Pro 6 to their home broadband customers. Back on line by 9am. e) if we have changed the way we manage our business. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. 17.3 Registration of your home address. Absolutely fantastic service. Not had the advertised speed (1000Mbps) since installation. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. Took advice of the techie for the cabling. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. 11.1 Your right to make changes. Back on line by 9am. Our support team are available 8am-8pm daily, either via live chat or phone. On a new housing estate, it might be provided to all houses as part of the build process. 11.3 More significant changes to the Service and our Contract. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. 19.2 You need our consent to transfer your rights to someone else. 8.4 Residential Use only. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. After service call to make sure everything was ok on the day. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. We also ensure all reviews are published without moderation. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Currently my contract with EE Broadband ends in April. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. First class customer care! We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. 17.6 Porting Date. Which broadband deals are available in your area? For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. 17.9 Call Limits. Firstly with the service less than a week from order to installation. No setup fee. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. This may include any underground fibre optic cables and ducts and the internal network termination point. Our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently underground. Installed will remain on your property and is not to be able to connect to my home remotely. 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