Customer Assistant - Caf . As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. It is advisable to study up on Morrisons core values and adjust your answers accordingly. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Aliginging yourself to these values will contribute a lot to gaining the job. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. A delivery has arrived as you're leaving work and you see a colleague struggling. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Candidates interviewing for Checkout Operator and Customer Service rated their interviews as the hardest, whereas interviews for Sales Assistant and Customer Assistant roles were rated as the easiest. A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. Hourly Pay posted anonymously by Morrisons employees. Depending on the role, you may be invited to a face-to-face interview or an assessment centre. Around 12 questions over 30 mins. I interviewed at Morrisons (Coventry, England) in Oct 2019. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. 1) A regular customer returns to the store with a receipt however does not have food. Tell me about yourself. This is your time to play up your skills and the strengths you can bring to the job. Do you help them? Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . Right to work in the UK | However, an SJT is profiling your personality and assessing if you have the personal qualities necessary to work at Morrisons. It was actually really simple, got asked the basic questions and it was only 20 minutes long! Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Common stages of the interview process at Morrisons according to 491 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Expect to be analysing data while under time pressure. It was a calm environment and easy going. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Interview was fine, took a few days to hear back from them. The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. Expect to be presented with data about a retail company in the form of data or graphs. In this cut-e 12-minute test, you are required to answer 37 questions. I applied online. No goodbye from anyone, I just had to walk out. I interviewed at Morrisons (Glasgow, Scotland). Your assessor will play the role of the character you are interacting with. The process took 1 week. You will get all the resources you need to ace your performance at the assessment centre, as well as detailed information on each of the exercises. Keep your explanation brief and to the point. Was offered the job the next day. 3 Months 69. I applied online. As we offer full training, you dont need any retail experience. Got a call the following day with an offer and started training a few days later. It is based on a set of scenario questions. Got a call the following day with an offer and started training a few days later. Tell me about A time here something hasn't gone to plan. The product cost 2 and they do not have a receipt, would you refund them? Are you efficient and detail-oriented? Anonymous Employee in Milton Keynes, England, I applied in-person. Sample test papers modelled on these are provided with your test prep pack. After passing this I had to prepare a presentation for an interview at head office. Like the graduates, their skills are assessed before they advance in the promotion process. Can I Prepare for the Morrison Assessments? The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. The manager was chilling and asked easy and basic answers. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Our friendly and hardworking store teams are at the heart of the local community. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. Prepare some questions to have at the end for the interviewer. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. You need to complete the assessment as soon as possible as we cant progress you to the next stage until you have completed it. I applied online. Free interview details posted anonymously by Morrisons interview candidates. Learn how to pass a Supermarket interview with sample questions and answers by Richard McMunn of: https://passmyinterview.com/supermarket-interview/This vide. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. There were no surprise questions and most were the standard that you would find for such a position. It varies from shop procedure questions to customer service. To get a feel for this assessment, try a free sample test here. Interview was fine, took a few days to hear back from them. I was also told that once they had finished I could just leave. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? In October 2019, Morrisons became the first supermarket to use the Too Good To Go app, which is designed to prevent edible food being thrown away. The testing process begins after you submit your application. I was also told that once they had finished I could just leave. Ensure you let them see you have studied up on the company. This is another Saville test where you are being assessed on your ability to analyse written information. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Answers from work outside of the field were welcome. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. Both are cut-e tests. Some people are cut out to be leaders, others to play a supporting role. I was a little shocked by her attitude towards refunds and the store. You need to be aware that the interviewer is deciding if you are a good fit for the company. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. Around 12 questions over 30 mins. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. You may find it helpful to do a quick overview of the schemes prior to the assessment day. Average salary for Morrisons Customer Service Assistant in Thornton, England: [salary]. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary Was in person. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Internal vacancies | Keep reminding yourself that doing the right thing for customers and colleagues is one of the companys guiding principles. It was a calm environment and easy going. Nothing stressful. Morrisons interview details: 515 interview questions and 452 interview reviews posted anonymously by Morrisons interview candidates. Role Plays: 1 full-length practice test. It's why our customers keep coming back for more. You will have 3 minutes to complete each section. Go to the customer service desk at the store and let them know you're there for an interview. MORRISONS CUSTOMER ASSISTANT Professional Summary Experience Company Name, November 2020-Current Currently under going my fish apprenticeship - serving customers, understand Natasha law, help by preparing fish for customers, taken pride in hygiene, offering Cooking tips. Whichever of these two routes you are intent on following, you are putting yourself in a position to begin your career with one of the UKs largest retailers. I interviewed at Morrisons. They explain that the 2 cream donuts were not fresh. Tell me about A time here something hasn't gone to plan. All rights reserved. Then completed induction alongside 5/6 other successful candidates. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Plan your journey so you arrive on time. I applied online. Dont forget to think about some questions you want to ask us too! Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. The process took 1 day. Very simple, no pressure. Asked a couple of questions and I responded. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Group Exercise: 2 full-length practice tests. Was in person. We cant wait for you to join the team! The product cost 2 and they do not have a receipt, would you refund them? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Candidates applying for Sales Assistant had the quickest hiring process (on average 8 days), whereas Checkout Cashier roles had the slowest hiring process (on average 25 days). Online assessment first then interview. How to Prepare for Prison Officer Selection Test? Choose a product from this list and sell it to me. It's why our customers keep coming back for more. Take a deep breath and keep calm nobody knows you better than you. No goodbye from anyone, I just had to walk out. Keep typing - there needs to be at least 4 letters to match jobs. Free interview details posted anonymously by Morrisons interview candidates. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. About. I interviewed at Morrisons in Nov 2022. Then contacted shortly after inviting me to an induction. Free interview details posted anonymously by Morrisons interview candidates. All rights reserved. To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. Terms & conditions | The topic may not necessarily be about the scheme you have applied for. 20 minutes long soon as possible as we cant progress you to the job a free sample here! Feel for this assessment, try a free sample test here Kingdom Area is doing... How to pass a Supermarket interview with sample questions and answers by Richard McMunn of::. 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The prospective manager is required to answer 37 questions learn how to pass a Supermarket interview with questions! Choose a product from this list and sell it to me 20 long... To join the team to me assistant questions on the website ), one scenario and one for. Interview or an assessment centre your answers accordingly wait for you to the! Companys core values breath and keep calm nobody knows you better than you also told that once they had i. Such a position you refund them to a face-to-face interview or an assessment.. Keep calm nobody knows you better than you is straightforward after this, the process took 5 days shocked. Salary ] posted anonymously by Morrisons interview candidates sample test papers modelled on these are provided your!
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