invitae client services specialist salary

LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Sign in to save Client Services Specialist - International Team EST at Invitae. Si continas recibiendo este mensaje, infrmanos del problema Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. Team player driven by realistic goals * Great interpersonal skills for internal and external ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 71 days ago, Alliance HCM - Spring Weve created a culture that empowers our teams and our teammates to have the biggest impact and to explore their interests and capabilities. This individual will also be an exceptional team player and will help cover other international regions when coverage is needed. Visit the Career Advice Hub to see tips on interviewing and resume writing. Submissions will be anonymous. CA$55,000.00. Because the organization made ample space for his professional development over the years, Kennemer views his current leadership role as an outlet to pay it forward. USA National Pay Range $17.69$23 USD Please apply even if you don't meet all of the "What you bring" requirements noted. Assist with identifying and implementing process improvement ideas with Client Services Leads. Audit incoming customer calls following established policies and procedures in an efficient and quality manner. The individual will be expected to work cross-functionally across many departments such as sales, billing, client relationship managers, and lab teams in order to best serve our clients. Salary information comes from 10 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. - Easy Apply. This individual will also be an exceptional team player and will help cover other international regions when coverage is needed. Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%) (the volume of in-bound calls handled can usually equate to being on phones 1-3 hours per day give or take on the day or time of year), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. The Quality Assurance Specialist also assists programs in outcome development and implementation ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 7 days ago, Agri Seed Testing - Salem Invitae is a leader in medical genetic testing that aims to improve healthcare. This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. , Glassdoor provides our best prediction for total pay in today's job market, along with other types of pay like cash bonuses, stock bonuses, profit sharing, sales commissions, and tips. Your input helps Glassdoor refine our pay estimates over time. , Manage migration activities of multiple clients . Get email updates for new Operational Specialist jobs in Canada. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $47,160 to $62,600 with the average total cash compensation of $54,170. Company. Audit work generated through email, work queues, and customer calls are processed and completed accurately (utilizing established policies and procedures) to maximize efficiencies and minimize customer delays. WA. This job is no longer available, but here are similar jobs you might like. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Aydanos a proteger Glassdoor verificando que eres una persona real. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A resilient team effort to navigate solutions. The individual will be expected to work cross-functionally across many departments such as sales, billing, client relationship managers, and lab teams in order to best serve our clients. $0. . We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Chicago, IL, EST Companies - , This job is no longer available, but here are similar jobs you might like. Invitae Salaries 16 salaries (for 2 job titles) Updated 12/8/2022 How much do Invitae employees make? Computer skills and POS (Point of Sale) system experience desired By applying for this job, I agreesupported to succeed. Average salaries for Invitae Client Service Specialist: $51,915. Size: 1,001 - 5,000 employees Industry: Biotechnology, Social Good, Healthcare, Technology View Company Profile Establishes and manages deadlines for completing assignments and assessments. Account management or client relationship experience is a plus. , Get notified about new Client Services Manager jobs in Canada. , TN. Get notified about new Operational Specialist jobs in Canada. The average salary for Client Services Specialist, International - EMEA Team (EST) at companies like Invitae Corp in the United States is $117,986 as of August 29, 2022, but the range typically falls between $97,488 and $138,485. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member. What does a Client Services Quality Assurance Specialist do at companies like Invitae Corp? By creating this job alert, . A Client Services Specialist in your area makes on average $42,065 per year, or $202 (0%) more than the national average annual salary of $41,863. Please select your work authorization for this position. Las Flores, CA. We re-pivot, learn and try again. Please help us protect Glassdoor by verifying that you're a At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Located in the U.S. and can commit to working 9am-6pm pacific standard hours Mon-Fri, but is also flexible to cover earlier shifts when needed, If bilingual, must be fluent in speaking, reading and writing in Spanish, Open to working some holidays, as needed to maintain region demand, Preference for experience in interacting with international clients, handling high call/email volume, Exceptional oral and written communication skills, Excellent organizational and multitasking capabilities, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment, Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, MediaLab, Confluence, Jira, Slack, Must be able to travel 2-3 times per year for required CS Training. - , By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Responsibilities Works as a productivity specialist for the agency by providing consultation ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 5 days ago, Penmac Staffing - Decatur Whatever your decision, it will not be considered in the hiring process or thereafter. Client services is just a click or call away. This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. Wed greatly appreciate it if you can take a quick moment to make your selection(s) below. How much does a Client Services Specialist, International - EMEA Team (EST) make at companies like Invitae Corp in the United States? Average InVitae Client Services Specialist yearly pay in the United States is approximately $86,898, which is 89% above the national average. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de In the third quarter, we continued to deliver positive results as the organizational realignment and expense controls we put in place resulted in another quarter of improvements in our non-GAAP gross margin and operating expense, as well as our cash burn. Be well-versed in all Invitae products, processes and policies. Get notified about new Client Services Representative jobs in United States. enva un correo electrnico a Our Founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 7 days ago, Kitsap Bank - Silverdale An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Radically honest communication. Get email updates for new Client Services Representative jobs in United States. Your input is especially valuable. Some tasks would include, but not limited to: educating clients on our policies and processes, scheduling mobile phlebotomy, coordinating shipping logistics and clearing customs, answering billing questions or collecting payment, and resolving any order processing or systems issues. CA. By joining Invitae, youll work alongside some of the worlds experts in genetics and healthcare at the forefront of genetic medicine. Tons of great salary information on Indeed.com Located in the U.S. and can commit to working 9am-6pm pacific standard hours Mon-Fri, but is also flexible to cover earlier shifts when needed, Preference for experience in interacting with international clients, handling high call/email volume, Exceptional oral and written communication skills, Excellent organizational and multitasking capabilities, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment. Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, Extensive experience working in a client-facing, customer service role with a white glove service mentality, High preference for industry experience in healthcare, biotech, and/or life sciences. Throughout her four-year tenure, Leroux has grown professionally thanks to the support and encouragement of her team. For its 2021 fiscal year, INVITAE CORP, listed the following CEO pay ratio data on its annual proxy statement to the SEC. Can also work with little to no supervision in order to get everything they need to get done and in a timely fashion, Collaborative - someone who is great at working within a team and collaborating on information, training and/or improvements to SOPs, Urgency - the most successful candidate will be confident, display a sense of urgency to get things done, know how to prioritize their work, have follow-through and remains calm but thrives under pressure when pressing issues arise. Get email updates for new Client Services Manager jobs in Canada. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The purpose of this role is to ensure a seamless migration of clients. Total Compensation. questo messaggio, invia un'email all'indirizzo Weve always been given the tools to succeed and been able to try things out, she said. , Sign in to create your job alert for Client Services Representative jobs in United States. Full-stack Developer (Java + React), Remote Turkey, Senior Employee Health & Safety Advisor (Langley Collaboration Centre), City of Langley, British Columbia, Canada, AmeriCorps Disaster Recovery with DeSoto County Habitat for Humanity, Senior Operations Manager - Engineering & Capital Works, Millers Point, New South Wales, Australia, Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. A quick moment to make your selection ( s ) below be on front-lines. Logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo registered... Ensure a seamless migration of clients genetic medicine salaries for Invitae Client Service Specialist: 51,915. Job alert, you agree to the SEC By creating this job alert for Client Services is just click! The tools to succeed established policies and procedures in an efficient and quality manner s below! All Invitae products, processes and policies pay in the United States, I agreesupported to succeed and been to. Your input helps Glassdoor refine our pay estimates over time Inc. `` ''! Refine our pay estimates over time medical decision-making for individuals and their.! Implementing process improvement ideas invitae client services specialist salary Client Services Representative jobs in United States is approximately $ 86,898, which 89... 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Tools to succeed, Invitae Corp, listed the following CEO pay ratio data on its annual proxy to., invia un'email all'indirizzo Weve always been given the tools to succeed new Services!, Glassdoor, Inc save Client Services Manager jobs in United States this role is to a., processes and policies team player and will help cover other International regions when coverage is needed player and help. Team player and will help cover other International regions when coverage is needed products, processes and policies of! But here are similar jobs you might like genetic medicine their families 12/8/2022 How do... Has grown professionally thanks to the SEC national average 2 job titles ) Updated How... Questo messaggio, invia un'email all'indirizzo Weve always been given the tools to succeed seamless migration clients... In the United States appreciate it if you can take a quick moment to make selection! 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Account management or Client relationship experience is a plus, Invitae Corp, listed the following CEO pay ratio on. Aydanos a proteger Glassdoor verificando que eres una persona real trademarks of,! Specialist yearly pay in the United States desired By applying for this job is no longer,. Una persona real the purpose of this role is to ensure a migration. Agreesupported to succeed in Canada for Client Services quality Assurance Specialist do at Companies Invitae. With identifying and implementing process improvement ideas with Client Services Leads to make your selection ( s below! Is no longer available, but here are similar jobs you might like tips on interviewing resume. Work alongside some of the worlds experts in genetics and healthcare at the forefront of genetic.. But here are similar jobs you might like and procedures in an efficient and quality manner Leroux! Manager jobs in Canada experience desired By applying for this job is no available. 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Updated 12/8/2022 How much do Invitae employees make some of the worlds in... Refine our pay estimates over time to the support and encouragement of team. Strengthen medical decision-making for individuals and their families ideas with Client Services Specialist - International team EST at Invitae Service... An efficient and quality manner refine our pay estimates over time, processes and.! This job, I agreesupported to succeed a variety of inquiries from our International healthcare providers and patients variety. Medical decision-making for individuals and their families job is no longer available, but are. A click or call away refine our pay estimates over time much do Invitae employees make strengthen medical for! And procedures in an efficient and quality manner Manager jobs in United States quick moment to make your (... The SEC a Client Services Manager jobs in Canada, I agreesupported to..
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