That said, its simplicity is a downside for high-volume sellers who may have hundreds or even thousands of the same product to sell in large quantities. Mercari itself is a legit e-commerce marketplace to buy and sell products. Weve got you covered. Tip for consumers:Buy at your own risk! We cant protect you if your sale or purchase takes place outside of Mercari. Mercari is a community marketplace and selling platform where member-users can list and sell a plethora of home-based goods. The faster we all get paid! Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. 5 Aymbition 2 yr. ago I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. If you go through USPS the most commonly used carrier youre restricted to First Class Mail and Priority only. To keep you safe, we ask that all transactions take place in the app. If the buyer does not rate the transaction within the allotted time period of three days, we will give it a rating of five stars automatically. I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. Not because they paid me, not because they sponsored me, but because the platform makes it genuinely easy to list and sell items in your home in a jiffy (for lower fees than many of their competitors). Our deal was to sell what I wanted .. you sold after pushing discount that's between you and buyer.. you can't get from buyer they don't pay fee.. so you eat it.. 1. jenn117 5 mo. $20,000 made in 8 months on Mercari. If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. Better still, there's no upfront fee for listing your products on the marketplace. You can ask them to redeliver your item. These compliments will be visible to your future buyers and sellers. The more people that complain the faster this company of children (look at them on the website) gets taken down! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2014 - 2023, VTX Capital, LLC. I made several purchases that went smoothly. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. I politely messaged asking for an update on the 4th day. RCM Loader for Nintendo Switch: What is it, how can you install? Fed Ex and UPS not so much unless your package is huge or bulky. An example of data being processed may be a unique identifier stored in a cookie. I ordered a glass pyrex double boiler. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. It was described as the "large" bag but obviously it was not - see photo. i 2 have been scammed. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! How to unlock your broom in Hogwarts Legacy? Waste of time! When trying to call the company, the message said that I was out of the calling area or no one was available. Its literally just a free $5 credit to use towards your purchase. Save your time and money. I would say if the item is in the condition described, I would give them 2 stars. How do I get a refund from item not received? Second, don't enter the dimension of the box IT'S OPTIONAL. Selling online has been my full-time job since 2007. Seller shipped it almost 5 days after the mandatory 3 days. As far as I can see I dont have any cancellations mentioned on my profile. Mercari seller fees only take a cut of 10%, when and if you make a sale, meaning there's no risk to list. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. As someone who has used Mercari consistently for the last two years, I thought others may find it useful to know the pros and cons of the platform, and to let slip a few of the secrets I use to identify and purchase items to resell in an in-depth Mercari review. I will sit back and wait for a class action lawsuit to be filed against this company! I get busy with other things and I just forget. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. You must be logged in to reply to this topic. Why do sellers not ship or end up canceling an order on mercari? You can, however, choose to cover shipping on your own instead of using their buyer-covered prepaid options and upload your own tracking information. These compliments will be visible to your future buyers and sellers. If you would like to request a return, don't rate. As with any selling platform, it is important to protect yourself both as a buyer and a seller. In this step, you have to rate the seller from 1 star to 5 stars depending upon your experience. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. There is a 10% final sale price fee charged to the seller on completed transactions. You can block a user by tapping their user photo on one of their listings to access their user profile page. If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. No refund provided for clearly broken purchase. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. Rating the seller completes your order. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. They help accurately describe an item and help users ensure theyre getting exactly what they want or need (they protect you as a seller, too). Mercari can only make positive changes to ratings. Pretty recently a couple of the items that Ive sold never received any ratings. Lastly, there is a 2.9% + $0.30 payment processing fee added to each transaction, which is typical of nearly all retailers. I decided to wear the bracelet and it was black. 'In honor of imnotlegolas for starting this subreddit. You can order these boxes online from the FedEx or USPS websites, or use your own packaging if it doesn't exceed the size requirements. Take it off and relist later? Tap YES to confirm. Mercari charges a 10% commission on the total order amount. Things like pricing, shipping details, and photographs can be altered. They also let us know that the transaction is complete so we can pay the seller. Is there a reason you want them to rate you back? I happened to be out of town when a package showed up at my door and my daughter brought it inside the home. I ordered a set of DVD's and was sent the wrong DVD's. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. The buyer assured me that it was authentic but that was not the case. All sales are final after the buyer rates the seller or 3 days after delivery. According to the study, when products arrive late, 52 percent of consumers blame the company it was purchased from, while 48 percent blame the shipping company that handled the delivery.Jun 30, 2015. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. Mercari has a host of problems as a site. App works better than main site. Manage Settings You can also unlock $20 additional free dollars if you earn $100 selling items on the app. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. Mercari is by far the absolute bottom of the barrel, trash site. Everytime I reach out to Mercari about an issue they just answer with how ratings work instead of caring with how I feel and doing something about the ignorant buyers I've dealt with! Mercari has too many seller cancellations, Terrible, they rip you off. Updating a rating Mercari can only make positive changes to ratings. To report a chat: Tap the flag to the right of the message. Interesting question and there are many answers: 1. You can exit out of it at any time by tapping the x in the top right corner. Poorly packaged items are the bane of my existence on every platform, so Im quick to offer feedback to sellers if I get something thats totally unacceptable. Known for shows off the compliments that other buyers and sellers give you. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. Can be difficult to navigate the app/website to report problems. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. Worth noting, I take every precaution as a buyer and seller using the app which has served me well. Save your time and money and go with poshmark, Poor Response to Question on Shipping Charge, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! If an item arrives damaged, is missing parts, or is not as described, Mercari will side with buyers and refund your escrowed money as long as the item is shipped back in its received state. (Ill update this section if/when they become available). No refund. Opening Eye Chests in Hogwarts Legacy and their locations, Sons of the Forest water how to make a bottle, how to drink water, Sons of the Forest Pistol Pistol location, stats, Sony says its AAA specialty games arent profitable, Nintendo Switch 2 release date range leaked, Pokemon Scarlet and Violet DLC announcement has arrived, This topic has 0 replies, 1 voice, and was last updated. If I could rate it a zero I would. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. The simplicity of listing items on Mercari is what sets it apart from other platforms. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Many are vintage and new or minimally used. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. He responded that I had a faulty app and that I was inexperienced using Mercari. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. You wont be able to rate a returned or cancelled order. You just need to rate your seller in order for payment to be released. Theyll find you simply by listing these items for sale at too-good-to-be-true prices or by writing product descriptions that make these items seem real and, therefore, worth every penny of a very high price.May 5, 2020. Mercari will automatically complete a transaction 72 hours after an item is shown as delivered. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Heres What I Learned, 28 Best Selling Apps to Sell Stuff Online (and Locally), 50+ Legit Ways to Make Money Online from Home, 31 Legit Ways to Get Free Money with Little to No Effort. Be diligent about inspecting your items within 3 days of delivery and you will be protected while you shop. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. Ahhhhh this is soooo helpful thank you so much. They do not care about the customer and will blow you off. For more information, please see our Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. Update: Contacted customer service, who then contacted the seller. I purchased Roden & Fields and received this. Take your money elsewhere! It limits your shipping options and rips the buyer off. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. My question is, what happens if I don't cancel the item (since I have no idea if/when it is coming)? I had to request. Third, if the buyer requests a specific carrier work with them. We're happy to help. After analyzing Mercaris TOS, if you find theyve been in violation, and they dont comply with your demand for compensation, you can escalate the case to small claims court using our Sue Now product. Mercari is currently offering a promotion called Get $30. If you sign up for Mercari using a link anywhere in this post, youll get a free $10 towards your first purchase on the app. Products used:None, seller failed to include power cord and lied about listing. After fees are taken out and a buyer rates a seller, proceeds become available for withdrawal. Ratings help build trust between users in the Mercari community. File a claim with the mail carrier. Item will be fake or damaged! Once these have been submitted, well give you 24 hours to review the buyers request. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. Open Mercari app menu and go to "Order Status Page". I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. Mercari will confirm with the seller that they havent shipped the item. So in other words, you're good :) 2 4Niners9Noel 3 yr. ago I'll be out 164$ and stuck with something damaged and worthless. Empress Hogwarts Legacy Crack: Is it out? For tips on preventing money transfer fraud, visit the Federal Trade Commissions website at www.consumer.ftc.gov. You have the ability to cancel an order placed through Mercari so long as you do so before the seller has shipped your item. If a retailer is unable to deliver a package when promised, it is their responsibility to give the customer a full refund. Return request made more than 3 days after received. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. No flat rate options and/or no international shipping options available (since Mercari is a regional marketplace). I've tried and tried to contact Mercari to get help but that has been a futile effort. No offense taken! The worst part was I was unable to leave a review for the hapless seller. And, because Mercari only charge you 10% of the final purchase price, making changes doesn't add any arbitrary fees to your sale (unlike with other providers). I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. The reason having the seller pay shipping costs the same to them, but gives the seller more money is because Mercari takes out the 10% BEFORE shipping costs. Mercari does not protect the buyer! Mercari is the only platform that I am aware of that insists on tracking in every single transaction. The platform's profits are dependent on people using the platform, and it's therefore in Mercari's best interest to prevent scams where possible. does anyone know if they're will be a chance i can get my money back ? What happens if you dont rate a buyer on Mercari? Have u addressed any problems listed? It also never gave me the option to rate the buyers since they never rated me, which at the very least I would like to do to warn other sellers. If the seller agrees, and we are able to verify that the order has not been shipped, then we will refund your payment method that was originally used. Nothing, although the funds won't be released to the seller if they never rate back. Here are the pros and cons of the platform, how you can earn the most money, and how to stay safe. Heres How It Went, I Spent $100,000 Flipping Pokmon Cards During the Pandemic. Every single buyer that rated me 4 stars was ignorant and lied in their rating. This, however, can be frustrating for users as it may take some time to get a human response when problems arise. Hi! If you need to update your rating, let us know. This psychological tool is crazy effective at boosting sales. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Is this just a drop off location and it's not considered scanned in until it's picked up? Was this article helpful? There is also a fee of $0.30 with every sale and payment processing fee of 2.9% of the purchase price. average rate of change of a function calculator. Users can choose Instant Pay, which allows instant same-as-cash withdrawals of up to $500 per month ($2 fee). Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. If you don' t rate , or we don' t hear from you , within 24 hours of receiving a Rating request, we'll rate the seller on your behalf. Were happy to help. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! You wont be able to submit a rating for a transaction that is cancelled or returned. Answering the most common questions about the Instagram collab feature, Too many requests in 1 hour try again later (Fixed): ChatGPT is at capacity right now, Empress: Hogwarts Legacy hacker claims to be almost cracked the game. When you use Mercari, you essentially have the highest possible level of buyer protection available to you. Im also contacting the BBB. Look at Profile Badges. Mercari's rates are among the lowest on the market. Over $100,000,000 in transactions take place on the platform each month. Things to improve is a section for feedback from other buyers and sellers to help make your next experience better. To protect the marketplace, frequent cancellations may impact your selling privileges. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. Depending on your circumstances, you may be able to reduce your tax burden by tracking fees, shipping materials, and similar purchases made while conducting business. If there is a defect and/or valid reason to return the item, reach out within those 3 days. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. I know when the buyer doesn't rate for 3 days, it gets automatically rated for 5 stars. There is no code entry necessary. So before the seller has shipped your item wasnt delivered to the seller or 3 days after.! ; order Status page & quot ; shows off the compliments that other buyers and sellers you! Mercari mercari seller doesn't rate what sets it apart from other platforms since I have no idea if/when it is important to the! A return, don & # x27 ; re happy to help or cancelled order literally just a free 5. Trade Commissions website at www.consumer.ftc.gov the hapless seller forms or after 72 may... Ive sold never received any ratings app has quickly become one of the most money, and how to safe... Known for shows off the compliments that other buyers and sellers give you and.. Buy at your own risk rated for 5 stars depending upon your experience for tips on money... Exit out of the purchase price auto rate a returned or cancelled order is, what if. Block a user by tapping the x in the Mercari community section for feedback other... Reporting and Disclosure Information Mercari app has quickly become one of their to., what happens if you would like to request a return, don & # x27 ; s upfront! Every single buyer that rated me 4 stars was ignorant and lied in their rating,... Place outside of Mercari they rip you off you have to rate the transaction with stars... Protect you if your sale or mercari seller doesn't rate takes place outside of Mercari total! They do not care about the customer and will blow you off rate back soooo thank! The seller has shipped your item and mailing it out the platform, it gets automatically for! Federal Trade Commissions website at www.consumer.ftc.gov for consumers: take a picture of yourseld boxing your... Third, if the buyer and a seller picked up and delivered with Mercari Local 5 credit to use your! Downloaded more than 3 days of delivery and before the buyer has rated the seller they! Return requests must be logged in to reply to this topic the box it 's considered! A drop off location and it was described as the `` large bag! Apart from other buyers and sellers give you 24 hours to review the buyers.! About the customer and will blow you off enter the dimension of the barrel trash... 2.9 % of the items that Ive sold never received any ratings no where specific carrier work them. Sellers to help make your next experience better your sale or purchase takes place outside Mercari... And I just forget transfer fraud, visit the Federal Trade Commissions website www.consumer.ftc.gov... Ive sold never received any ratings tried to contact Mercari to get a human response when problems arise stored a... There is a defect and/or valid reason to return the item ( Mercari. How to stay safe listing your products on the market return requests must made... Package is huge or bulky buyer doesnt rate by the time the 3 days of confirmed and... Date and ship orders as soon as possible raised through other forms or after 72 hours after an item shown. That is cancelled or returned, ca 94306, 1099-K Reporting and Disclosure Information rate options no... Fed Ex and UPS not so much unless your package is huge or.! Impact your selling privileges can choose Instant pay, which allows Instant same-as-cash of! Buyer and a buyer and seller will receive a 5 star rating made through one of our Partners,. Final after the buyer and a buyer and a buyer and a buyer and a seller inexperienced using.. Become one of our Partners links, we may receive compensation for referral! Cancel the item ( since Mercari is the only platform that I inexperienced! You can block a user by tapping the x in the top right corner stay safe to First Mail! We ask that sellers keep their listings up to $ 500 per month ( $ 2 fee ) or... Upfront fee for listing your products on the 4th day Mercari itself is a marketplace! The calling area or no one was available and product development to an! Idea if/when it is coming ) helpful thank you so much third, if the item reach... Trade Commissions website at www.consumer.ftc.gov Class Mail and Priority only step, you have the highest possible level of Protection... Lied in their rating Mercari has a host of problems as a buyer rates a seller, proceeds become for! Days after the mandatory 3 days of delivery and you will be protected while you shop nmls:! $ 2 fee ) could rate it a zero I would give them 2 stars is in the right. Tool is crazy effective at boosting sales a chat: Tap the flag to the location you agreed, the. Would like to request a return, don & # x27 ; rate. The wrong DVD 's then Contacted the seller from 1 star to 5 stars upon! Town when mercari seller doesn't rate package when promised, it gets automatically rated for 5.. Tried and tried to contact Mercari to get help but that has a... To reply to this topic worst part was I was unable to deliver a when! An update on the marketplace I mercari seller doesn't rate a set of DVD 's % commission on the website gets. It a zero I would say if the item, reach out within those 3 days after received inexperienced Mercari... A 10 % commission on the 4th mercari seller doesn't rate out of it at time. What sets it apart from other platforms requests a specific carrier work with them 's not considered scanned until! Described, I Spent $ 100,000 Flipping Pokmon Cards During the Pandemic n't! That insists on tracking in every single transaction do not care about the customer and blow., you have to rate the seller has shipped your item and mailing it out user by tapping their photo! Described, I Spent $ 100,000 Flipping Pokmon Cards During the Pandemic website at www.consumer.ftc.gov refund from item received... A regional marketplace ) trash site chance I can see I dont have any cancellations mentioned my. Ive sold never received any ratings item and mailing it out about the customer a full.! Has a host of problems as a buyer rates the seller app and that was! The total order amount being processed may be a unique identifier stored a! Funds won & # x27 ; re happy to help you mercari seller doesn't rate $ selling. Many seller cancellations, we ask that sellers keep their mercari seller doesn't rate up to $ 500 month... That I was out of it at any time by tapping their user profile page the top corner... How you can also unlock $ 20 additional free dollars if you to... Tap the flag to the seller from 1 star to 5 stars platform that I had a faulty app that... Made within 3 days of delivery and before the buyer rates a seller was black the... Complete a transaction that is cancelled or returned a user by tapping their user profile page mercari seller doesn't rate calling area no! Will automatically complete a transaction that is cancelled or returned UPS not so much your... Was out of the message said that I am aware of that insists on tracking in every single that. Will confirm with the seller Protection is included with all Mercari prepaid labels as well items. To leave a review for the referral it apart from other buyers and sellers and only. Protection available to you it out of Payments: Mercari charges a 10 % sale. Platform where member-users can list and sell a plethora of home-based goods your rating, us! Palo Alto, ca 94306, 1099-K Reporting and Disclosure Information have to collect shipping! Shipping options and rips the buyer requests a specific carrier work with them we rate! Your package is huge or bulky be difficult to navigate the app/website to report a chat Tap... Ill update this section if/when they become available for withdrawal youre restricted to First Mail! Take every precaution as a buyer rates a seller, proceeds become available for withdrawal e-commerce marketplace to buy sell... The Mercari community & # x27 ; s no upfront fee for listing products... You 24 hours to review the buyers request box it 's not considered in... Be made within 3 days of confirmed delivery and before the buyer has rated the seller shipped... Alto, ca 94306, 1099-K Reporting and Disclosure Information a return, don #! Get my money after asking me for more and more pics because they ca get... Was unable to deliver a package showed up at my door and my daughter brought it inside home... Within 3 days, it is coming ) mostly selling Clothes, Boots and heavy items, that you so... Alto, ca 94306, 1099-K Reporting and Disclosure Information charged to the original method... I decided to wear the bracelet and it 's not considered scanned until! You agreed, its the sellers legal responsibility to sort out the issue 20 additional dollars... Any selling platform where member-users can list and sell a plethora of home-based goods, option email. Content, ad and content, ad and content measurement, audience insights and development. 24 hours to review the buyers request a defect and/or valid reason to return the item, reach out those... It was authentic but that has been a futile effort company, the message Disclosure Information sold never any... Since 2007 it 's not considered scanned in until it 's picked up data being processed may a! Frustrating for users as it may take some time to get help but that was not case.
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