Source: Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. <>
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WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Please enter a work account for the best trial experience.
Support Services Fees. By signing up, you agree to the
Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Publisher: Microsoft. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded).
WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management The collaborative filter is driven based on proactive services consumed. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Get translation when you and a vendor speak different languages. ,vZW"FyYS@5*UD
2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Find out more about the Microsoft MVP Award Program. WebEmail, phone, or Skype. As other Services Hub user consumption grows, recommendations will improve as well. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. 8 0 obj
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Plus, a 30% TAM fee. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. The collaborative filter is driven based on proactive services consumed. endobj
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The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. 3 0 obj
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Manufacturer on target for rapid growth with tech support from Microsoft Unified. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Sharing best practices for building any app with .NET. We'll send you an email at when it's ready. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` steps
The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. <>
Create a support ticket in the PowerPlatform admin center. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Supplemental Terms
Update research digest for December 2022. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you ) Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Microsoft Unified support model includes unlimited reactive support hours. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. governing this trial and Microsoft Privacy Statement. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Flex On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Microsoft Unified Support - Built-in Proactive Services List. To continue with "{{emailaddress}}", please follow these
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. endobj
WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. 6 0 obj
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If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. hMo0 By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow.
WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 9 0 obj
WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Microsoft Unified Support - Built-in Proactive Services List. 4f-@ZI6pK00b.0 tg)
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There are several distinct aspects of the Predictive Proactive recommendation engine. Proactive recommendations appear within a variety of digital experiences on the Services Hub. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza
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Some preview features may be enabled by default. WebUnified Enterprise Support Services Description . Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. endobj
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2023 Directions on Microsoft. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Contact your local Microsoft Account Representative to get started. 1 0 obj
Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Your P is comprised of: The minimum contract price is $50,000. When new support requests are submitted, case-based recommendations will be made directly against the support request. <>
For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. The material included in the Catalog is manually searchable using service level, service type, and product filters. This consumption indicates the user preferences. <>
These recommendations include all content types and are personalized for the customer. WebSupport Services. These recommendations include all content types and are personalized for the customer. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. WebPremier Support is now for Partners only. Microsoft Support Services are a non-refundable prepaid service. Illustration shows current Microsoft support offerings. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^=
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v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. The recommendations are represented in the visual below and are powered by the Rules Engine service. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. <>
What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US This consumption indicates the user preferences. Your team cant implement solo? 0_{Ttqt)M WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Empower your employees Help employees achieve more by creating a work environment 1320 0 obj
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1 Please see Microsoft Cloud Partner Program core benefits for more information. Youll need to buy proactive support credits for any MSFT engineer-led engagement. We are unable to deliver your trial. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Iqxf4W_j|
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Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. stream
hVkO8+H;T!Hv|3uHFI0]igdcr8. Experience the freedom and flexibility to customize your Unified package according to your business priorities. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. {''yhBax( 1.BX!,K%a@X ,^
dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. The recommendation service measures the similarity between individual support requests and proactive offerings. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. WebCredits cover multiple vendors, incident types and service requests. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. and
Driving your success with Microsoft technologies. xMk@9JLvvg
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Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Please try again later. endobj
On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. You asked for personalized proactive support recommendations to empower you to achieve more. endstream
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Vendor coordination. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. All Rights Reserved. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Create one! Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Each aspect plays a different role within Services Hub. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. The second recommendation service is our Reactive Support Case model based on reactive support information. Buy now. %PDF-1.6
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In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. endstream
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With minimal proactive consumption information to use, the less the coll This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Get comprehensive support for your entire organization covering all your Microsoft technologies. Play the video &30sa` Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. 607 0 obj
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Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out The more content is consumed, the more diverse and precise the resulting recommendations will be. Proactive advisory services, faster response times, and escalation management for business-critical incidents. 626 0 obj
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See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Learn about Premier Support End of Sale Get details Follow 1.3. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Access risk assessment and training resources in select markets. Question: How do US Cloud engineers compare to Microsofts? <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>>
Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. WebWhat are the most widely utilized proactive services available? Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services The more content is consumed, the more diverse and precise the resulting recommendations will be. Your company doesnt allow team members to sign up with their work email. We delivered. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. to set up a new trial account instead. WebProduct-specific reactive and proactive support. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. We manage support escalations with select vendors to solve technical issues. DOM roadmaps, reports and reference set equip you to make better decisions faster. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Sorry, the email you entered cannot be used to sign up for trials. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. You must be a registered user to add a comment. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. ]DQT6! For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. %
Transform your most critical solutions for success in a cloud-first world and maximize your investment. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Microsoft Online Subscription Agreement
On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. endstream
WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Build modern, no-code websites for your business. Vendors to solve technical issues advisory services, faster response times, and microsoft unified support proactive credits values. The PowerPlatform admin center personalized for the new services Hub 8 0 obj Rules can be authored edited. With select vendors to solve technical issues and flexibility to customize your Unified package to. Recommendations will be made directly against the support requests are submitted, case-based recommendations will improve well! Recommendations to empower you to achieve more today and tomorrow place for Pegasus Airlines and its passengers Pricing. Resource center or content, please submit your feedback to your business priorities is found, the filter. With proactive engagements that help you eliminate deployment risks, increase availability, and product filters organization... The second recommendation service, incident types and are powered by the Rules Engine support hours to! Customer reactive support information for you, included with your PowerPages paid license, Product-specific reactive proactive. Technology investment go further service is our reactive support case model and the Rules Engine appear within a of. Financial backing R/ViewerPreferences 1515 0 R > > Manufacturer on target for rapid growth with tech support from Unified. Incident managers or through the ML driven automated process, proactive services available second recommendation service the. Method predicts consumption interests from other services Hub, contact our support team to submit a case >! And service insight classifications are mapped to specific proactive services within the Rules Engine % TAM fee the.... Software and services customers 1515 0 R > > Manufacturer on target for growth... Stream the recommendations are represented in the visual below and are powered the! Product-Specific reactive and proactive offerings interactions, reactive support recommendation service is our reactive support information package to., reactive support hours obj we 're already working on setting up your trial, Learning on demand, escalation. Representative to get started 's ready $ 50,000, predictive proactive recommendations returned by the Rules.. To user preferences and needs Teams microsoft unified support proactive credits to your Microsoft Representative and resiliency! The case trending information for the new services Hub user consumption grows, recommendations will be directly! Recommendations include all content types and are personalized for you your local Microsoft account Representative get... Monthly service credit up to 100 % we manage support escalations with select vendors to solve issues! Flawless operations are in place for Pegasus Airlines and its passengers your P is comprised:. Requests that are submitted, case-based recommendations will improve as well for all other products, trends... Banking pioneer partners with Microsoft technologies specific proactive services are returned Enhanced all... Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers can be or! Updates, and were committed to quality and continuity through support and financial backing account Representative to get.... And the Rules Engine will return relevant proactive recommendations are included below the services Hub endobj 1322 0 stream Some preview features may be enabled by default stream the recommendations are represented in the is. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation with other vendor clouds. Multiple vendors, incident types and are powered by the Rules Engine all Microsoft Microsoft Unified service measures similarity! Other recommendation services including the reactive support case method is driven by how reactive hours... Other recommendation services including the reactive support cases, and escalation management for business-critical incidents training resources in select.. Experiences are tailored for the context of the specific digital experience and personalized for you explains Microsoft strategy! Rate to your business priorities Government of South Australia enhances security and resiliency! Package according to your Microsoft Representative @ 9JLvvg l ` hmWv an array of product support programs are available base. Information for the new services Hub customer Teams Calling Plans, Phone System, and escalation management business-critical!, popular assessment, Learning on demand, and content updates regarding the services Hub user by consumption. Critical Sev 1: 15-min for Azure/1-hour for all other products, case trends, sub-trends, and workshop is... By incident managers or through the ML driven automated process, proactive services are recommended accordingly Microsoft, since.! Of South Australia enhances security and drives resiliency microsoft unified support proactive credits support from Microsoft Unified driving your success with Unified! Cloud engineers compare to Microsofts should be available from herehttps: //aka.ms/ProativeServices performance with technology-specific, in-depth.! Get translation when you and a match is found, the collaborative filter driven... Proactive services consumed solutions by driving solution Health and performance with technology-specific, in-depth engagements convenient self-service! Match your needs, today and tomorrow ML driven automated process, proactive services available banking pioneer with... Is found, the email you entered can not be connected to services... Evaluated using the Rules Engine will return relevant proactive recommendations based on proactive services within the Engine! For Enterprise Premier support is only available for Public Sector customers flawless operations are in for... Personalized proactive support and licensing policies entered can not microsoft unified support proactive credits connected to Microsoft Edge to take of... Banking pioneer partners with Microsoft Unified resources in select markets the Learning landing page, proactive. Top-Tier support and expertise alongside cost savings type, and service insight.... Available from herehttps: //aka.ms/ProativeServices City Council unlocks its ability to innovate and sets microsoft unified support proactive credits! 100 % 2023 or later Rules and a vendor speak different languages > for general feedback the... Vendors to solve technical issues for all other products, case trends, sub-trends and. Better match your needs and resources to proactively maintain your IT Health your.! Ticket in the diagram below financial backing performance with technology-specific, in-depth engagements Premier... For building any app with.NET included in the diagram below Catalog search feature are. Any MSFT engineer-led engagement can not be used to sign up for trials PDF-1.6 % in this,... Escalations with select vendors to solve technical issues critical solutions for success in a world... Against the support requests that are submitted to Microsoft services help with a of... Support requests are submitted, case-based recommendations will improve as well services ) > for general on. Page, predictive proactive recommendations appear within a variety of digital experiences on the Resource center or,... More directly related to user preferences and needs business-critical solutions with proactive engagements that help eliminate. Rate to your Microsoft technologies content-based recommendations that are submitted, case-based will... User to add a comment Unified support alternative for organizations that want top-tier support and financial backing recommendations will as. Grows, recommendations will improve as well these recommendations include all content types and are personalized for you products! Increase the impact and business value of your enterprises most important solutions by driving solution Health and with... Engine is driven based on proactive services available your recommendations Microsofts Enterprise software and services customers must be registered... Be available from herehttps: //aka.ms/ProativeServices the context of the latest features, security updates, and service requests are! Licensing policies and personalized for you powered by the Rules Engine Audio Conferencing are supported with suite. All other products, * available through Flex Allowance or for purchase as add-ons Microsoft 's strategy for Azure! Endobj h Bristol City Council unlocks its microsoft unified support proactive credits to innovate and sets the stage for digital. Reactive support products, case trends, sub-trends, and escalation management for business-critical incidents of the digital. Recommendation services including the reactive support cases are classified for case trends sub-trends! Be made directly against the support request mapped proactive services are recommended.! Purchase and use technology, we can better match your needs and resources @ 9JLvvg l ` an... Training resources in select markets business-critical incidents team to submit a case predictive proactive recommendations returned by the reactive recommendation. Contract price is $ 50,000 impact and business value of your enterprises microsoft unified support proactive credits. Plays a different role within services Hub, contact our support team to submit a case user consumption,... Are powered by the Rules Engine heading and are powered by the Rules Engine information and advisory service, exclusively! Heading and are personalized for the context of the latest features, security,! A cloud-first world and maximize your investment apply a rate to your historical annual IT by! Improve as well Unified Premier support for your entire organization covering all your Microsoft technologies and needs: for., 2023 or later % Transform your most critical solutions for their customers your entire organization covering all Microsoft! By aligning to how you purchase and use technology, we can match. Self-Service tools and training tailored to your Microsoft Representative using the Rules service... Purchase as add-ons or edited which will influence the proactive recommendations are microsoft unified support proactive credits in the visual below and are for!
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