Single view decoder (DSD1110, DSD1131, DSD1132), NOTE: Decoders not listed in the above table cannot be insured anew. You can contact dstv call center using any of the following numbers: 08039003788, 08149860333, 08113630333, 012703232, 07080630333, 09090630333 in Nigeria. Mobile Options of DSTV South Africa Customer Service Phone Number. All you want to know about Dstv Box Office Complaints. But why upgrade your DSTV decoder? It’s not like our DStv packages, so while you certainly can pay for the whole year, we can’t offer you the 12th month free (this discount doesn’t apply to our insurance products). The mission of the Department of Banking and Insurance … DStv Customer Service Centres The DStv service centres and DStv agencies. Can I pay for my DStv Decoder Insurance annually and get the 12th month free? The Department of Banking and Insurance is committed to protecting and educating consumers regarding insurance, money matters and real estate transactions. FSP license # 48754. I then received an sms and email from you on the 11th January 2017 advising that my insurance was cancelled and I immediately called your company to find out why. Pretoria: (012) 422 2222 . DStv subscribers have shared their opinions in a series of letters published in the Cape Argus newspaper, thereafter after seeing their concerns MultiChoice CEO Mark Rayner responded. The information on this website is neither exhaustive nor authoritative. DStv Decoder Insurance Policy and Important Documents. If you have multiple decoders, you need to insure each one separately. Service Blocked Before Expiry and DSTV Complaint Centre Lousy. However, it may take 4 – 7 working days to have this replacement decoder delivered to you. DStv decoders located or used outside of South Africa. Rayner also tackled consumers' complaints about the number of repeats of DStv and says it regards these complaints very seriously. We have a three-month waiting period so we can keep your DStv Decoder Insurance premium payments to a minimum. Our entertainment platforms – DStv, GOtv, Showmax and DStv Now – are a hub for approximately 14 million people across 50 countries. Each DStv decoder insurance policy covers the specified serialised DStv decoder. Good news is that anyone with decoder insurance will receive a new DStv decoder free of charge. DStv (MultiChoice)'s reply: 06 Dec 2017, 11:53. Took it in to my dstv branch and they game me another machine. Bloemfontein: (051) 503 2222 Nuclear Exclusions Refer to Annexure A Policy This decoder insurance policy must be considered together with the policy schedule. Black Friday Deals. Code of Business Ethics, Conduct and Conflict of Interest Management, SMS the word INSURE to 32445 and we will call you back. DSTV Nigeria Customer Care: This article comprises of DSTV MultiChoice Nigeria Contact Details.From the guide below, you will be able to contact DSTV Nigeria for solutions to your DECODER and much more. Consumers can file for assistance if they need help with a banking, insurance or real estate issue/complaint.. DStv customer complaint Email ID Asides from using social media platforms to make your complaints, you can also use the dedicated DStv email address. MultiChoice Africa / DSTV complaints and reviews. I think it had something to do with their swop out program + decoder insurance I had. Your DStv decoder insurance premium will be added to your MultiChoice account. DStv Call Centre available to help you 7 days a week, including public holidays from 07:00 to 23:00. Contact information. * Please read the Policy Wording for more information. DStv Customer Service Centres The DStv service centres and DStv agencies. Thousands of furious customers around South Africa claim they have been overcharged for their subscriptions by amounts ranging from R20 to R1000. Download the DStv app and select the DStv decoder(s) you want to insure, WhatsApp DStv on 060 060 3788 and select “Insure your decoder”, SMS the word INSURE to 32445 and DStv agents will call you back, Email your request to dcc (at) multichoice.co.za. DSTV Nigeria Customer Care Phone Number, Email and Office Location. To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. Hi dstv. Let your voice be heard. Dstv Call Center Numbers & Addresses (Lagos & Abuja) MultiChoice Africa / DSTV complaints and reviews. All you need to do is to present your case by stating your name, contact details, card number, details of the complaints… You will need to use your customer number as a reference when making payment. DStv announced two brand new products that it will add to its decoder range — the DStv Explora Ultra and the DStv Steama. Multichoice Nigeria Center Number: 1 270 3232 or 080 3900 3788. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. Our agencies can’t process replacement claims as they’re not authorised Financial Services Providers. Channels & Settings. DStv Streaming: Prices, Packages, Strema Decoder, Beyond the new normal – Creating sustainable change in the channel, Square Eats Announces Plans for Expansion into South Africa. Nuclear Exclusions Refer to Annexure A Policy This decoder insurance policy must be considered together with the policy schedule. They are the authorised FSP for DStv Decoder Insurance. The cost of the insurance policy is automatically added to your DStv monthly bill and where you pay your DStv bills annually, there is no discount on the policy. What is the meaning of a satellites footprint (coverage)? Dear EA Van Wyk. We acknowledge receiving your complaint. To contact the relevant complaint handler see this list. Visit the DStv app. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. Phone number: +27 11 289 2222. Read more in the documents available below: Policy Wording; Statutory Notice; FAIS Disclosure; Code of Business Ethics, Conduct and Conflict of Interest Management; Complaints Policy and Procedures What is the difference between ultra and my current 1. Check our flyer for weekly deals and print your personalized coupons, find recipes and create your online grocery list easily! I have had to make a claim on this insurance policy and can confirm it works without difficulty. WATCH great entertainment - local & international SHOWS, latest MOVIES & live SPORT. As interesting as this sounds, there are certain call aides you will need to reach too when you have … The insurance industry in South Africa is massive and entrenched into every facet of the economy. We use cookies to improve your experience on our site and to show you personalised advertising. Damage caused by misuse, negligence or abuse. The proposal from the government to charge people with mobile devices the cost of a television licence and then transfer all the subsequent income to the SABC has been widely rejected. …1/5(1.5K) Hi guys I have currently upgraded My decoder from DSD1132 to explorer and I have already taken insurance for explorer Then I want to cancel the existing insurance on the above mentioned decoder since its not longer in use. Details of these centres availabe at DStv.com MultiChoice subscription services The DStv services provided by MultiChoice. Self Service. total loss as a result of theft, fire, lightning, flood or explosion. I have send them proof of payment and went to their offices to hand them a copy of the proof Under the policy, a DStv decoder is covered for: The insurance policy is tied to each DStv decoder’s serial number. Submit your complaint or review on MultiChoice Africa / DSTV. 2. The user is entreated to confirm full and up-to-date information from the service provider before making a subscription decision. Complaints department failed this help me cause I should write an email to be assisted. Dstv Box Office Complaints information. Step 1: Dig deeper by asking the right questions. Our agencies aren’t allowed to sell, activate, cancel or collect DStv Decoder Insurance payments as they’re not authorised Financial Services Providers. Email your request to dcc@multichoice.co.za. Are you covered with the dstv … Contact Number to Reach DStv Ghana If you are looking for a quick solution to your issues as a DStv user, a phone call is the best means possible to achieve this, which is why the service provider has a contact number for its Ghana customers to call. Thousands of furious customers around South Africa claim they Why can't I pay my DStv Decoder Insurance at a MultiChoice Agency? ... That is a fact because not once have the replied to the complaints if customers. mechanical or electrical malfunction: These claims are processed at all MultiChoice Walk in Centres. Explore & Get DStv, Manage your account, easily Pay, & Earn rewards! How to Activate Your […] If the decoder is still in the warranty period, mechanical and electrical malfunction will be covered in terms of the warranty. I noticed my subscription was not reconnected self service. If you’re claiming for theft, attempted theft, lightning, fire, flood or explosion you’ll need to: Come into one of our MultiChoice Service Centres* (Randburg, Cape Town, Durban Central or Umhlanga); OR, E-mail the claim through to us ([email protected]) with subject line Decoder insurance claim; OR. For DStv Compact Plus and Compact customers, Showmax is billed at R49pm (instead of the normal R99pm) when paid via their DStv account. You can sign-up through any of the listed platforms below: The cost of the monthly premium varies according to the type of decoder being insured. Thus, you would need a policy for every decoder if you own more than one and wish to cover all of them. When I personally went to see them regarding a contract, me being a Sassa member, I was given the pricelock option for R550. How much does DStv Decoder Insurance cost? While the decoders carry a warranty for the first year, the DStv subscriber can have some assurance of coverage against hardware damage by paying extra on insurance policy especially before the warranty wears off. Durban: (031) 710 2222 . How to watch free channels on DStv Africa. Freda on 26th Aug 2020 3:01 pm. DSTV Customer Care Numbers – DStv is just about the best satellite television provider you will get yourself, to get the magical moments started. I always make use of the FNB bill system to pay my DSTV account and I have never had an issue. Let us know your views and opinions on the much repeats and we will endeavour to respond to all complaints… While DStv decoder models not listed in the table above cannot be insured on new contracts, DStv would still support active policies linked to such decoders. Johannesburg: (011) 289 2222 . You can contact DStv Business on 011 289 2289 - our lines are open from 7am to 9:30pm, seven days per week, including public holidays. Why is there a three-month waiting period for faulty decoders? Be it over the phone, via social media, or email, DStv Ghana users are spoilt with options when it comes to resolving their complaints. mechanical or electrical malfunction of the decoder where the malfunction occurs during the Waiting Period – if the decoder is still in the warranty period, this will be covered in terms of the warranty; mechanical or electrical malfunction of a decoder battery; accessories that are included with the mobile decoder unless the mobile decoder itself requires replacement in respect of clause 3.1.3; smartcards, modems or TV links whether or not purchased from or provided by MultiChoice; remote control units unless the decoder is replaced in terms of #3 above; damage caused by misuse, negligence or abuse; loss, damage, destruction or reception problems caused by unauthorised tampering with the decoder or the decoder’s aerial system; loss or damage as a result of fraud or dishonesty by you or with your involvement or consent; lawful attachment of the decoder as a result of a legal process or lawful police action; decoders that have been hired to third parties; loss or damage occurring outside of the geographical area stipulated in the schedule; loss or damage to a decoder that arises from any of the SASRIA Exclusions or the Nuclear Exclusions; other devices and cables that are connected to your decoder; for example, your television set, DVD, surround sound system; wall mountings, cables and other items used in the installation of the decoder; installation costs, including fees paid to a professional installer. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. 3 ways to get and manage your decoder insurance 1. In the event of a total loss that occurs in respect of #3, we will replace your decoder at a MultiChoice Walk-in Centre with a new decoder of the same or similar type. Pretoria: (012) 422 2222 Surprisingly, most people still have the old, 1131 or 1132 decoders. I submitted a claim an I was given an old decoder not in a box with no remote, that doesn't even work. Last week my decoder was damaged by power cuts. Contact information. I have explora price lock.which my 12 months contract is ending this month.but now I see dstv ultra. Download the DStv app and select the DStv decoder(s) you want to insure; Visit Self Service on dstv.co.za – My Decoders or Insurance dashboard – and select the DStv decoder(s) you want to insure; WhatsApp DStv on 060 060 3788 and select “Insure your decoder” SMS the word INSURE to 32445 and DStv agents will call you back WhatsApp. Each DStv decoder insurance policy covers the specified serialised DStv decoder. If any complaint to the intermediary or insurer is not resolved to your satisfaction, you may submit the complaint to the Registrar of Short-Term Insurance or the FAIS Ombud … I'm very disappointed and now reached my limit with the service, in this case, No Service from DSTV Multichoice and I demand my money back!- ***** 4 I phoned multiple times to have the Premium package canceled on my account but with no avail a DSTV Cape Town Phone Number: (021) 508 2222. Johannesburg: (011) 289 2222 . Upgrade your subscription to DStv compact plus and enjoy viewing wide range of channels. What doesn’t DStv Decoder Insurance cover? Fax: 2347295. Northern African Region MGH North Support Services Limited 90 JGO Building, 1 st Floor James Gichuru Road Nairobi, Kenya. We're here to help. We do have specials for selected customers. I did made two payments of R700.00 each on 02/05/20 and 26/05/20 through ABSA internet banking to DSTV which they said they did not receive.Idid used the wrong ref code but after investigation by ABSA fraud-unit they told me that the payments has been received by DSTV.I am trying now for 3 months to to solve this problem but to no avail.When you phone they say you must hold on for long periods and then … Before you contact us you should first try to resolve your complaint with the relevant service provider. Contact DStv to learn about our products or to assist you with your DStv viewing experience How and where can I pay for my DStv Decoder Insurance? Rayner also tackled consumers' complaints about the number of repeats of DStv and says it regards these complaints very seriously. mechanical or electrical malfunctions that occur after the waiting period. 3. Learn how your comment data is processed. Consumer complaints and reviews about Multichoice DSTV: Limeym Send email : ... MultiChoice (Pty) Ltd is an authorised intermediary for NMS Insurance Services (SA) Ltd for DStv Decoder Insurance and for Mutual and Federal Insurance Company (Ltd) for GOtv Decoder Insurance DOWNLOAD OUR APPS CONNECT WITH US Feel free to contact us or find out how to make use of our convenient self service options. Port Elizabeth: (041) 395 2222 . NMS Insurance Services offers a special a short-term insurance policy to MultiChoice. Complaint Multichoice. Resources for Consumers: Resources for Industry : We are here to help! You can find contact details for MultiChoice Africa / DSTV above.. ComplaintsBoard.com is an independent complaint … fire, lightning, flood and explosion? Multichoice Nigeria Center Number: 2347291/2. They mentioned that I missed a payment in October 2016 but I was never notified of the missed payment. DStv App. Complaints — even angry ones — can contain insights, and it’s your job to seek out the point of friction. ... on the small print and pitfalls of credit life insurance. Fault claims within 3 months of activation of decoder insurance. The insurance policy, underwritten by a South African insurance company NMS Insurance Services, is strictly limited to decoders that are used within the borders of South Africa. It’s quick, easy & it could save you money. Reply . [04:18, 02/05/2020] Dstv Whatsapp: Let me know if there’s anything else you need help with._[Tip: eg. DStv Call Centre available to help you 7 days a week, including public holidays from 07:00 to 23:00. Good news is that anyone with decoder insurance will receive a new DStv decoder free of charge. Details of these centres availabe at DStv.com MultiChoice subscription services The DStv services provided by MultiChoice. ... on the small print and pitfalls of credit life insurance. If you are one of these people, then it’s probably high time you considered upgrading to a newer version. Regional offices. Visit any of our Service Centres. Then all of a sudden, they increased my subscription to R959, I again called on them and was told that I was to young to receive Sassa and they could not downgrade to a more affordable option. From cellphone insurance, through car insurance to home insurance, the industry has many players vying for your business. What Black Friday deals are you offering? For those without decoder insurance, MultiChoice has a trade-in discount on the new DStv … Lagos Office Fax: 01 270 3256. 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