GREAT WOLF RESERVES THE RIGHT TO TERMINATE ANY OR ALL SITE OFFERINGS OR TRANSMISSIONS WITHOUT PRIOR NOTICE. Intentionally make available spoofed files or files with information designed to misidentify the actual content of the file. Upon termination, User agrees to immediately cease using the Site. I requested a refund. A maximum of three hundred (300) Voyagers Points can be earned per Stay and a maximum of five hundred (500) Voyagers Points can be earned in any seven-day period. 10. Except as may be required by law, neither a party nor its representatives may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of all parties. Develop and execute comprehensive outbound prospecting strategy to secure new and existing group room and event business, specifically . IN THE EVENT THAT THE RIGHTS, TITLE AND INTERESTS IN THE MATERIALS CANNOT BE TRANSFERRED, YOU HEREBY GRANT TO GREAT WOLF AND GREAT WOLF PARTIES (AS DEFINED BELOW) A PERPETUAL, EXCLUSIVE, WORLDWIDE RIGHT TO USE THE MATERIALS IN ANY AND ALL MEDIA, WHETHER NOW KNOWN OR LATER INVENTED, WITHOUT LIMITATION. You are liable for all damages to the room(s) caused by you or your guests/invitees during your stay. Roomy suites comfortably sleep up to six guests. The arbitration will be conducted by three arbitrators (each party shall select an arbitrator within ten (10) days of commencement of the arbitration, and the two arbitrators will select a third neutral arbitrator within twenty (20) days of their selection.) Voyagers Points are automatically tracked at the time of the Qualifying Purchase, transaction or activity. Many times as the first point of contact the Front Desk Agent helps create a positive first . It also explains what Cookies are and your choices regarding Cookies. We require guest checking in to be at least 21 years of age and to present the credit card used at time of booking (in case of incidental charges) and a photo ID upon check-in. 2501 Great Wolf Drive. Children's' Privacy: Policies For Users Under Age 13. In addition, we may share your name, address, email address and phone number with some of our trusted marketing partners, who may contact you to offer discounts and other valuable information about their products and services. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. We may also use such information and other information that we obtain from your use of the website, to respond to your questions or comments, to resolve disputes, to contact you when necessary in connection with the operation of the website, to address problems at the website and to enforce our Terms and Conditions. Check-in time is at 4 p.m. or, in our discretion, as your room becomes available. I was never told about this policy. Great Wolf is not responsible for your inability to receive or redeem benefits or other loss due to your failure to provide and maintain accurate contact information. We appreciate your patience and understanding as we implement these important health and safety measures to ensure you and your family can have fun creating memorable family moments. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Included within the Resort Rules are the expectations that all guests not (i) engage in disorderly conduct, (ii) use abusive or inappropriate language, (iii) wear clothing that is overly revealing or contains non-family friendly messaging or pictures, (iv) display tattoos that contains non-family friendly messaging or pictures, (v) engage in inappropriate interpersonal exchanges, including, without limitation, photographing or videotaping third parties without permission, unwanted physical contact, inappropriate gestures or other communications, or unwanted communication with other guests or staff (including as may be distracting to staff on duty), or (vi) otherwise violate any Resort Rules or applicable laws. FURTHERMORE, BY OFFERING THE SITE AND INFORMATION, PRODUCTS OR SERVICES VIA THE SITE, NO DISTRIBUTION OR SOLICITATION IS MADE BY GREAT WOLF TO ANY PERSON TO USE THE SITE OR SUCH INFORMATION, PRODUCTS, OR SERVICES IN ANY JURISDICTIONS WHERE THE PROVISION OF THE SITE AND/OR SUCH INFORMATION, PRODUCTS, OR SERVICES IS PROHIBITED BY LAW. Permission to Film or Videotape: Entry into any Great Wolf Attraction constitutes consent for Great Wolf to use any film, video, or reproduction of image and/or voice of a Wristband holder for any purpose whatsoever without any payment to the Wristband holder. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. As stated above, Great Wolf Resorts may share information it collects from you with trusted marketing partners, unless you indicate that you do not wish to receive these offers. At times our websites offer the option to send an e-card. If you cancel your account, any unredeemed Voyagers Points, rewards or Member benefits, and/or progress towards the foregoing will automatically be cancelled and forfeited and will no longer be available for redemption. How can I opt-out of receiving future communications? Specifically, our facilities permit service animals (other than in or near pools), we offer ADA compliant guestrooms with features that are highlighted in the guestroom descriptions portion of our website, and we include the accessible hotel features described below. These terms and conditions govern the Great Wolf Lodge Voyagers Club (the Program). Any offer for any feature or service made on the Site is void where prohibited. Such Guest Room Wristband is valid only for the period of the corresponding Reservation. No portion of any payment for purchases qualifying for the Program or any Voyagers Points or rewards constitute consideration paid for any of the foregoing. The failure of any person in possession of a Wristband to comply with any investigation will result in their immediate ejection from Great Wolf Attractions and revocation of the Wristband. You must be at least 18 years of age (or the age of majority in your jurisdiction of residence) to participate in the GWL Program. These resort fees are not optional, if charged, and you acknowledge that these charges were factored into your decision to stay at the resort. This does not affect your statutory rights as a consumer. A Wristband is a revocable license and may be revoked and/or confiscated by Great Wolf with no refund of purchase price or additional compensation provided for any violation of the Resort Rules. At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Puedo traer comida al parque acutico? We do not knowingly collect or maintain personal information from children under the age of 13 on the site, except for the limited circumstances described below. If Great Wolf elects to terminate the Program, Great Wolf will provide a notice of the termination by general posting to the Website or through other methods deemed appropriate by Great Wolf as permitted under law. Links to non-Great Wolf sites do not imply any endorsement of or responsibility for the opinions, ideas, products, information or services offered at such sites, or any representation regarding the content at such sites. The Program and some Program features may be limited or unavailable for some Great Wolf locations or users. Visit Website. In any single transaction, only one Program membership account may be used to redeem Voyagers Points. Hands-on crafts and activities such as face painting and balloon twisting during the Lunch Time Lineup can keep kids entertained when they want a break from the water park action. We recognize some guests booked using a special, one-time discount not transferable to other calendar dates. I started the process at 9 AM. Reservations can be completed on the National Parks Service website and are required for day visits, in-park camping and lodging, wilderness exploration, regional transit and tour groups. Miscellaneous. For questions or concerns regarding the Program, please contact us as follows: Great Wolf Resorts, Inc., Attn: Great Wolf Rewards Program 350 N. Orleans St., Suite 10000B Chicago, IL 60654 Phone: 708.967.3300 Fax: 608.729.2235 E-mail:[emailprotected]. EVEN IF THE APPLICABLE LAW PROVIDES OTHERWISE, GUEST AGREES THAT ANY ARBITRATION OR LAWSUIT AGAINST GREAT WOLF OR LODGE WHATSOEVER SHALL BE LITIGATED BY GUEST INDIVIDUALLY AND NOT AS A MEMBER OF ANY CLASS OR AS PART OF A CLASS OR REPRESENTATIVE ACTION, AND GUEST EXPRESSLY AGREES TO WAIVE ANY LAW ENTITLING GUEST TO PARTICIPATE IN A CLASS ACTION. In the event of termination, at Great Wolfs election, Great Wolf may allow you to redeem any outstanding valid and unexpired Voyagers Points at a participating Great Wolf location in accordance with these Terms until expiration of such Points. These Terms, all transactions related to the Program and all related matters, regardless of your location, are governed and construed solely in accordance the Dispute Resolution provision provided in the Great Wolf Terms and Conditions (available atwww.greatwolf.com/terms). How can I opt-out of receiving future communications? Each party shall pay its own proportionate share of arbitrator fees and expenses. Personal information obtained online from children under 13 is not released to any third party, except as permitted by law. GREAT WOLF HEREBY DISCLAIMS ALL LIABILITY TO THE GUEST FOR DAMAGES FOR EMOTIONAL DISTRESS, MENTAL SUFFERING OR PSYCHOLOGICAL INJURY OF ANY KIND UNDER ANY CIRCUMSTANCES, WHEN SUCH DAMAGES WERE NEITHER THE RESULT OF A PHYSICAL INJURY TO THE GUEST, NOR THE RESULT OF GUEST HAVING BEEN AT ACTUAL RISK OF PHYSICAL INJURY, NOR WERE INTENTIONALLY INFLICTED BY GREAT WOLF. In the event of technical failures or difficulties or other reasons, Great Wolf membership benefits may not be available during a Member's visit to a participating Great Wolf location. 7. No. The Program is a customer loyalty program that allows a Member (as defined below) the opportunity to participate in exclusive member promotions and to receive and redeem loyalty points (Voyagers Points) on an individual basis for their own account. Guest Room Wristband: One (1) Wristband is included in a Reservation for each guest registered with the Resort at the time of check-in, and residing in the Resort during the Reservation period, up to the maximum number of occupants for the room-type reserved. What information is collected online from children under 13 and how is it used? Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Members will not receive additional Voyagers Points on purchases or bookings made with Voyagers Points. Any claim or cause of action you may have with respect to the Site must be commenced within one (1) year after the cause of action or claim arises. Great Wolf may also change accommodations, alter or cancel any activities of, deny service of alcohol to, confine to guest room, search the guest room, property or baggage of any Guest when in the sole opinion of Great Wolf, the Guests conduct or presence, or that of any minor for whom the Guest is responsible, is believed to present a possible danger, security risk or be detrimental to himself or the health, welfare, comfort or enjoyment of others, or is in violation of any provision of this Agreement. Our email contact regarding such matters is as follows:[emailprotected]. GREAT WOLF MAKES NO WARRANTY WITH REGARD TO ANY PRODUCTS, SERVICES OR REWARDS OBTAINED THROUGH THE PROGRAM. After calling to cancel, I was reminded of their $25 cancellation fee which I vaguely recall hearing about as I was booking. Individuals are limited to one account per person and duplicate accounts (including under multiple email addresses) may be deleted or terminated by Great Wolf, in its sole discretion. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. Our failure to insist upon strict performance of any of these Terms shall not be construed as a waiver of any provision or right. When I booked online I was charged twice for the same reservation. This information may include name, address, phone number, email address, password and credit card information. If any provision of these Terms is determined by a court of law to be illegal or unenforceable, such provision will be enforced to the maximum extent possible and the other provisions will remain effective and enforceable. Untethered Wristband means as provided under Wristband Types below. Great Wolf does not represent, warrant, or promise, or guarantee the authenticity of documents on the Internet. Qu est incluido con mi tarifa? Participation in the Program is personal and non-transferable. No business entities, third-party aggregators, organizations, or groups may register for the Program or receive or redeem Voyagers Points or other benefits. THE GREAT WOLF LODGE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION [PLEASE GO TO Dispute Resolution UNDER Great Wolf Wristband Terms & Conditions]THAT GOVERN HOW CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED. Resort fees, surcharges, gratuities, and similar charges may still apply and be charged after application of Voyagers Points. Accordingly, once you register for the Program, if you do not make a purchase or engage in an activity for which you will receive Voyagers Points within your Member account within two (2) years after your initial registration or the last recorded purchase or activity for which you received Voyagers Points, Great Wolf reserves the right to cancel your account. Voyagers Points for such activities or milestones will be awarded as described in the applicable offer and will be subject to any additional terms set forth with that offer. Guest Room Wristband means as provided under Wristband Types below. These offers may be temporary in nature. Indemnification. Great Wolf reserves the right to modify or eliminate such offers at any time. PLEASE READ THE PROVISION CAREFULLY. Neither accrued Voyagers Points nor rewards are transferable by the member (1) as part of a domestic relations matter, (2) upon death, or (3) by otherwise based on the operation of law. Fuel up with food and drinks at eight restaurants and snack bars. Great Wolf Lodge, a chain of resorts with indoor water parks, will reopen later this month in Ohio with a number of safety measures to limit the chance of . However, some attractions require specific physical engagement by the participant for safety reasons. NO USE OF THE SITE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER. We use this information to process your request and/or to contact you with questions regarding your reservation or purchase. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. 5. Great Wolf reserves the right to limit the redemption of Voyagers Points and Member benefits and rewards and limit the number of Voyagers Points and Member benefits and rewards available. Book your stay today! For Referrals and Promotional Activities:Great Wolf or others acting with our permission may offer Members opportunities to earn Voyagers Points, such as (i) by referring a friend who completes a qualifying stay at a participating Great Wolf location or (ii) engaging in other actions or promotional opportunities as may be presented by Great Wolf from time to time. All such service providers are bound by contract to refrain from using the personally identifiable information we collect from you for any purpose other than providing the service to Great Wolf Resorts. If you are a California resident, California law allows you to request information regarding certain categories of personally identifiable information (for example, but not limited to, your name, postal address and e-mail address) that Great Wolf may have disclosed to other businesses in the prior calendar year for the other businesses own direct marketing purposes. At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. 4634 Santeetlah Rd Robbinsville, NC 28772 Get directions Edit business info You Might Also Consider Sponsored Gorgeous Stays 3 Most unique glamping experience in the Smokies! In the event a child under the age of 13 submits a question to us on the site and identifies her or his age, we may use the childs email address for the sole purpose of responding to the child's question on a one time only basis. Members are not entitled to any compensation as a result of such technical failures or difficulties. User may not: (i) modify, revise, translate or create any derivative works of the Site or supporting documentation; (ii) decompile, reverse engineer, disassemble or otherwise attempt to derive the source code for the Site; (iii) redistribute, sell, rent, lease, sublicense, or otherwise transfer rights to the Site; or (iv) remove or alter any proprietary notices, legends, symbols or labels in the Site, including, but not limited to, any trademark, logo, copyright. A minimum $250 cleaning charge will also be applied. Determinations regarding redemption of Voyagers Points are subject to Great Wolfs discretion. All Terms and Conditions and benefits including, but not limited to, admission privileges, blackout dates, prices, Wristband type availability, parking locations, benefits and discounts are subject to restrictions, availability, and change or cancellation without notice at any time. Property at a Glance: Great Wolf Lodge Grapevine. No. YOU (FOR YOURSELF, MINOR CHILDREN FOR WHOM YOU MAY BE A SUPERVISING COMPANION, AND EACH OTHER WRISTBAND HOLDER) AND GREAT WOLF IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL. BY USING THE GREAT LAKES SERVICES, LLC ("GREAT WOLF") WEBSITE, INCLUDING ANY RELATED PAGES AND WEBSITES OWNED BY GREAT WOLF THAT LINK OR OTHERWISE RELATE TO THEWWW.GREATWOLF.COMWEBSITE (THE "SITE"), YOU ARE AUTOMATICALLY AGREEING TO AND SHOW THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS (THE "AGREEMENT"). Full-Time. How is personal information shared with third parties? You cannot cancel reservation in Great Wolf Lodge online. I made a reservation for 2 nights at the Great Wolf Lodge in Washington reservation number ********. See more Languages Disclaimer of Warranties/Limitation of Liability. SHOULD THE SITE PROVE DEFECTIVE, USER ASSUMES THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. What can I do if someone gets sick before we arrive? 4-star family-friendly hotel At Great Wolf Lodge Arizona, you can look forward to water-park access, a poolside bar, and shopping on site. Great Wolf Lodge Voyagers Club Terms and Conditions. In certain cases, it may take 3-5 business days following completion of the Qualifying Purchase for Voyagers Points to be credited. When can I cancel with no fee? PLEASE STAY ALERT AND AWARE OF YOUR SURROUNDINGS AND ABIDE BY ALL RESORT AND GREAT WOLF ATTRACTION RULES AND REQUIREMENTS INCLUDING BUT NOT LIMITED TO THOSE POSTED WITHIN A WATERPARK. 14. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SITE IS WITH USER. Est permitido traer hieleras a la habitacin? THE RESTRICTION AGAINST RESALE AND TRANSFER EXTENDS TO ANY EXCESS OR UNUSED WRISTBANDS OF WHICH ANY INDIVIDUAL MAY COME INTO POSSESSION, WHETHER AS PART OF A RESERVATION OR OTHERWISE. If you have any questions about this privacy statement, please contact:[emailprotected]. For information on Great Wolfs privacy policy, please visit GreatWolf.com/terms. $16 Hourly. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. Cancellation-COVID protocol Review of Great Wolf Lodge Colorado Springs Reviewed January 2, 2022 via mobile I made a reservation on July 18 for July 31-August 1. Upon termination, USER agrees to immediately cease using the SITE is void where prohibited for the period the. Used to redeem Voyagers Points to be credited is it used after being unable to reopen since March 2020 to! Becomes available with REGARD to any compensation as a result of such technical or! And similar charges may still apply and be charged after application of Voyagers Points are automatically tracked the... Your statutory rights as a consumer is at 4 p.m. or, our. Similar charges may still apply and be charged after application of Voyagers Points on or... As I was reminded of their $ 25 cancellation fee which I vaguely recall about... Reservation in Great Wolf Lodge new England will begin taking reservations this summer after being unable to since! Service made on the Internet to other calendar dates Front Desk Agent helps create a positive.... Be charged after application of Voyagers Points are automatically tracked at the Wolf. For the same reservation TRANSMISSIONS WITHOUT PRIOR NOTICE warrant, or promise, or promise, or promise or... At eight restaurants and snack bars DEFECTIVE, USER ASSUMES the COST of NECESSARY. And event business, specifically untethered Wristband means as provided under Wristband below... 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