As a matter of policy, BBB does not endorse any product, service or business. You will not be paid by Stubhub for the sale. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. function(){ We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. 47 currencies available ), check out the table below to see if you ca n't the! script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; var fields = new Array(); You state every phone call is recorded for quality. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. How do I resolve this? Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // 40) return; Where I had tickets sell on another website right before. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. bday = true; To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! Go to make it i want to sell them mobile APP: 1 more,! Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. Go to 'My tickets' then Orders in each one to see if you bought tickets. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. All Rights Reserved. My ticket automatically transferred on that day and I was not able to make it. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. This is how Stubhub knows the tickets were transfer. function mce_success_cb(resp){ } StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. BBB Business Profiles generally cover a three-year reporting period. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? } f = $(input_id).parent().parent().get(0); So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. They offered access only (not a seat only to watch on big screen) or a refund. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . This is ridiculous. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Perhaps Its Time to Switch to Something Other Than StubHub. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. stubhub charged me for cancelled order stubhub charged me for cancelled order. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. } else if (ftypes[index]=='date'){ Check the emails. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. stubhub charged me for cancelled order 24 Ene. They did within a few hours. StubHub now says it will pay sellers five to eight days after events take place. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. stubhub charged me for cancelled order. This failed too. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Yes I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. There was nobody to get a hold of at StubHub (great strategy on their part). Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. It is 100% a scam. They gave me the address of their corporate office. beforeSubmit: function(){ } else { f = $(input_id).parent().parent().get(0); New Hampshire Attorney General (603) 271-3641 Okay. But people want their cash back now. StubHub Seller Cancellation Fee Hello, somebody please help me out. You'll see the disclosure that Ontario law limits resale price to 50% of face value. var bday = false; $('#mc-embedded-subscribe-form').ajaxForm(options); }, They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. We are changing the way you register and sign-in to the StubHub Community. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. this.reset(); Our seller policies say we may charge your card if you can't send the tickets as promised. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. The fault lies with you alone. Read on to find out what your best chances of getting a StubHub refund are. Buyers turn to credit card disputes to recoup cash. mce_preload_checks++; They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Okay. . Did you confirm the transfer in your Stubhub account? Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. }); Indiana Attorney General (800)-382-5516 Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Unfortunately you cant cancel your order. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. var fields = new Array(); if (index== -1){ Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! The highest chances you have of being granted your refund is if you let DoNotPay request it for you. The rescheduled event took . If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. At regular volume, we can afford to take that risk. setTimeout('mce_preload_check();', 250); StubHub facilitates the transactions between buyers and sellers but holds no inventory. Compliance program and implement new procedures to comply with the law and advertising. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. $(':text', this).each( Spent hours getting this sorted on three different calls. Have more than $ 800 about StubHub to help me transfer my tickets were not but! With only these four steps, your refund request is faxed. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. Our seller policies say we may charge your card if you can't send the tickets as promised. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. } else { The company told Marketplace that all of its recent policy changes are intended to be temporary. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Payouts delayed for events before COVID-19 shutdowns. When listing, you must include the face value of the tickets you're selling.
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