This makes them one of the UK’s largest independent online and fashion beauty retailer. The worst customer support ever. Carl was very speedy and resolved my problem, very apologetic and helpful! It also ships to over 140 countries from fulfillment centers in the UK, US, Europe, and China. Asos has collected 1631 reviews with an average score of 3.08. Receving items ontime with good quality. Do you agree with ASOS’s 4-star rating? Answer the email immediately and really solving problem. 2) They arrive obviously broken (not checked by anyone before sending). Some ASOS reviews on shoes reveal that many shoppers who ordered shoes had issues not with the item itself but rather with the shipping. I believe however that it is appalling that i have to do this. The worst customer support ever! Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! ASOS customer service was not able to help me. 722 ASOS reviews. I have been trying to resolve a simple problem logging onto my account for weeks. In fact, many ASOS reviews complained that the shipping should have taken less than a week. Shop our collection of clothes, accessories, beauty & more I wish 0 stars was an option! They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. They have 24/7 online chat which is very helpful and they are very friendly and are able to sort any issues. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. ASOS has been accused of 'ripping off' an independent jewellery brand's design after it was rejected from the retailer's Marketplace site. NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. Discover the latest fashion & trends in menswear & womenswear at ASOS. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. experienced CS and Hassle free experience. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! Discover the latest fashion trends with ASOS. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. ASOS (Footwear): 2.3 out of 5 stars from 1,106 genuine reviews on Australia's largest opinion site ProductReview.com.au. Since the switch to using Hermes it’s been a shambles. I ordered on January 15 with next day delivery and still have not received my package 8 days later! Thank you! Since the switch to using Hermes it’s been a shambles. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. Now I had problems with logging into asos account and not receiving a order … I usually just stick to the ASOS brand basics like t-shirts and zippies - once you know your size, you're set for repeat purchase. Extremely unhelpful and futile. There are 848 customers that Asos, rating them as good. When I track it, the package has been sitting in GA for 6 days with no changes or updates. They have opened offices in Australia, the US, and some other European countries; and from these centres, they serve their worldwide customers. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. We're business as usual. Asos Australia ranks 127th among General Apparel sites. I've been ordering many other online sites that's located overseas and NEVER had to pay such fees. Very disappointed. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. A free inside look at company reviews and salaries posted anonymously by employees. | Read 81-100 Reviews out of 464 This is frustrating. Helpful and efficient service, prompt reply and response. Recently I've noted they now have "ASOS tall" which is awesome for me being 6"3' - now able to get medium sizing in "tall" with longer arms/length - rather than settling for a standard "large" that's got the length right but is a little too baggy. Quick easy returns and refunds..love it!! Have bought Asos premium and haven’t had any issues with delivery. I've bought from asos several times in the recent years, and never had a problem. Asos has over 13.4 million active customers and 19 million social media following. 59,648 people have already reviewed ASOS. Terrible. Great assistance answered my questions immediately. 751 ASOS reviews. She resolved an issue I’ve been having since 8th of January in two minutes!!! I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. Receving items ontime with good quality. Review Australia fabulous vintage inspired dresses and fashion. Shop the new collection of clothing, footwear, accessories, beauty products and more. Terrible. Primarily aimed at 18–34 year old men and women, ASOS sells both branded fashion goods and its own range of clothes. Quick easy returns and refunds..love it!! Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. Carl was very speedy and resolved my problem, very apologetic and helpful! That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. Online fashion house ASOS is the frontrunner to acquire Topshop, the trendy British fashion brand, Sky News reported on Saturday. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. 755 ASOS reviews. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. 1 review. Why don't other companies who make much less money have this problem? Very disappointed. Efficient and Prompt service via Live chat. A free inside look at company reviews and salaries posted anonymously by employees. 1) They can never say "yes" to you. Stephanie was so helpful and kind. My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. I live in Toronto, Canada. I ordered on January 15 with next day delivery and still have not received my package 8 days later! It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! My issue today has still not been resolved and the person I spoke to offered no help whatsoever. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! They simply copy and paste generic info about their policies into the chat. I just want a returns slip and it’s taken nearly a month to organise. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? Your experience can help others make better choices. Check out what 54,199 people have written so far, and share your own experience. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. The company is a big fashion hub. Order today from ASOS. I live in Toronto, Canada. © 2021 Trustpilot, Inc. All rights reserved. Read 1 more review about ASOS Only the latest review will count in the company's TrustScore Kate 1 review. I believe however that it is appalling that i have to do this. Why offer next day delivery if you can’t meet that expectation. Poor service, robot replies, extremely dissatisfied and never buying from ASOS again or recommending to anyone It was an amazing experience! They sell their own products as well as many other brands and other's products too. Thank you! I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. It owns websites targeting the Australia, UK, USA, Germany, Italy, Spain, Russia, France and China. 1,341 reviews for ASOS, 1.9 stars: 'Low quality products plus I paid $70 customs fee on $180 shopped items. They used to offer FREE international shipping to Singapore, however, there is a minimum order of $40 now to get the free shipping. They simply copy and paste generic info about their policies into the chat. 3) I print off return slip, drive and drop over to AusPost register post them back to ASOS. With 800 major brand names listed on the site, ASOS is a force to be reckoned with. i had promo code questions which were answered in a very timely manner :). Stephanie was so helpful and kind. Poor customer service. i had promo code questions which were answered in a very timely manner :). And this date keeps changing every time I reach out to them. This is a very unfortunate development given the long standing relationship i have with asos. My first stop, always, when shopping for clothes, shoes, accessories. That was misleading, ASOS. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. I'm super happy with asos specially for costumer cerivice. 60,124 people have already reviewed ASOS. They make no effort to try to look into or resolve your issue. NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. Helpful and efficient service, prompt reply and response. A free inside look at company reviews and salaries posted anonymously by employees. Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. All rights reserved. Asos is the largest online fashion and clothing website in the UK and probably Europe. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. They sell fashion aimed at 18-34 year olds. Asos is nothing unfamiliar to anyone that shops online. 1) They can never say "yes" to you. Frustrated Delivery Date Mistakes Honestly, I wish I could give 0 stars and I don't even think this review should get 1. Read about their experiences and share your own! I'm super happy with asos specially for costumer cerivice. Shop dresses, skirts, tops and occasionwear online or in store. It was an amazing experience! ASOS (Footwear): 2.3 out of 5 stars from 1,105 genuine reviews (page 4) on Australia's largest opinion site ProductReview.com.au. Shop regularly on Asos. | Read 41-60 Reviews out of 54,199 Asos sells the products online and through mobile experiences and over 69% traffic is coming from mobile phones. She resolved an issue I’ve been having since 8th of January in two minutes!!! A free inside look at company reviews and salaries posted anonymously by employees. For orders under the free shipping threshold, ASOS charges $5 and THE ICONIC charges $7.95. Join the 464 people who’ve already reviewed Asos. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. Why offer next day delivery if you can’t meet that expectation. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. That was misleading, ASOS. Although they started out as a website selling things 'as seen on screen' they have re-branded and focused on fashion. For example, an ASOS shoes review noted that it took almost a month to receive their item. Great assistance answered my questions immediately. Useful FI. I just want a returns slip and it’s taken nearly a month to organise. All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! 747 ASOS reviews. They're always advertising with sales price with nice design clothing but do not trust. © 2021 Trustpilot A/S. I keep getting annoying platitudes. US. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. Free shipping on orders over $150. | Read 21-40 Reviews out of 60,124 Efficient and Prompt service via Live chat. And this date keeps changing every time I reach out to them. 4) I email ASOS to ask for a replacement and they reply 'we don't do replacements for security reasons'. 751 ASOS reviews. Any items which were sent faulty were dealt with swiftly. | Read 25,361-25,380 Reviews out of 59,648 experienced CS and Hassle free experience. Read about their experiences and share your own! A free inside look at company reviews and salaries posted anonymously by employees. They make no effort to try to look into or resolve your issue. Not cool. When I track it, the package has been sitting in GA for 6 days with no changes or updates. Why don't other companies who make much less money have this problem? Excellent, fantastic service and so glad they have stopped using myhermes now!! It is one of the most popular online shopping platforms worldwide. Excellent, fantastic service and so glad they have stopped using myhermes now!! This is frustrating. ASOS also offers free 3-4 day express shipping if you spend over $125. Asos refuses to refund nor follow up with the investigation. It sells products of over 8,000 brands along with their in-house brands. ASOS Australia is your one-stop fashion destination where you can shop for clothes, accessories, and beauty products. I wish 0 stars was an option! ASOS.com is one of the UK's largest online-only fashion and beauty stores. Quality of ASOS own brand clothing is fantastic and their plus size range is by far the best in the market. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. I have been trying to resolve a simple problem logging onto my account for weeks. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. Extremely unhelpful and futile. All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! Answer the email immediately and really solving problem. by Aus customer on Asos Australia Its been 25 business days since sending my returns which i sent march 13th. Not cool. Asos Australia has a consumer rating of 2.5 stars from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? ASOS customer service was not able to help me. 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